1. SnipAlert's role

SnipAlert provides salon discovery, service information, queue and booking tools, notifications, and related account features. Salon owners are responsible for their own salon details, services, prices, availability, staff, payments accepted, and the quality of services they provide.

2. Accounts and bookings

You must provide correct details and keep your login credentials confidential. Customers may create genuine bookings and must follow the salon's instructions. Salon owners must keep listings and services accurate, manage queues fairly, and update availability when circumstances change.

3. Payments, platform fee, and third-party services

SnipAlert may support cash, UPI, and Razorpay payment flows where enabled. Payment processing may be handled by third parties and is subject to their terms. A payment status, booking status, or notification may be delayed or require confirmation. Do not submit card, banking, or payment credentials anywhere except the designated payment provider interface.

A platform fee may be introduced or changed from time to time and may be between 5% and 7% of an eligible booking or payout transaction. The current platform fee is 0%. In the future, an applicable platform fee, service charge, or commission may be charged to the shopkeeper partner, the customer, or both, depending on the transaction or service. Any applicable fee will be shown or communicated before charging and helps support payment processing, secure bank-detail and payout handling, transaction record maintenance, fraud prevention, and platform operations.

4. Bank details, payouts, and transaction records

Shopkeepers must provide accurate bank and payout information when requesting withdrawals. Bank details are used only for payout verification, account administration, and authorised payout processing. Account numbers are encrypted and displayed in masked form where possible. We retain bank, wallet, booking, payout, and transaction records for security, reconciliation, audit, dispute resolution, fraud prevention, and legal or financial recordkeeping requirements, including where an account is deleted.

A platform fee may be introduced or changed from time to time and may be between 5% and 7% of an eligible booking or payout transaction. The current platform fee is 0%. Any applicable fee may apply to a shopkeeper payout, a customer booking or service payment, or both, as disclosed for that transaction. It will be shown or communicated before it is charged.

5. Content and feedback

You are responsible for photos, descriptions, service information, and feedback that you post. Do not post unlawful, misleading, abusive, defamatory, or infringing content. We may remove content or restrict access where necessary to protect users or the platform.

6. Alerts, bookings, and technical issues

SnipAlert uses the internet, browsers, devices, email, and notification services. Alerts may be delayed, muted, blocked, or not delivered because of network issues, device settings, browser permissions, battery-saving settings, third-party service interruptions, or other technical problems. You are responsible for checking the booking status shown in your account and confirming important appointments directly with the salon when necessary.

A booking can be changed, cancelled, rejected, or unavailable because of salon availability, customer action, data-entry errors, internet interruption, or a technical issue. SnipAlert does not guarantee that an alert will sound, that a booking request will always reach a salon, or that a requested service will be available at a particular time. To the maximum extent permitted by law, SnipAlert is not responsible for loss, inconvenience, missed appointments, or service outcomes caused by such technical failures or by a salon’s independent actions. This does not limit any responsibility that cannot lawfully be excluded.

7. Availability and changes

We work to keep SnipAlert available and accurate, but we cannot guarantee uninterrupted access or that every salon listing is current. We may update, suspend, or improve features from time to time.

8. Ending use of the service

You may stop using SnipAlert at any time. Account deletion uses email OTP verification, and salon removal is subject to confirmation and OTP verification. We may suspend or terminate access where these terms are violated or where required for security or legal reasons.

9. Contact

Questions about these terms can be sent to supportsalon@gmail.com.