1. Information we collect

For accounts, we collect your name, username, mobile number, email address, account role, password, profile image, and any profile address or coordinates you choose to save. Passwords are stored by Django's password hashing system and are not stored as readable text.

For salon owners, we collect salon name, owner name, opening and closing times, address, GPS coordinates, salon and gallery images, service names, prices, gender categories, descriptions, and service status. For customers, we process favorites, selected services, queue entries, payment method, payment status, bill and booking status, feedback, and related timestamps.

When you choose to share device location, SnipAlert uses latitude and longitude to calculate nearby salons. If you enable booking alerts, the web-push subscription needed to deliver those alerts is processed. Forms protected by Google reCAPTCHA may also send technical information to Google for abuse prevention.

2. How we use your information

We use information to create and secure accounts, verify email addresses and account actions with OTPs, display salons and services, calculate nearby results, save favorites, manage booking queues, record payments and commissions, send booking notifications, answer contact queries, prevent abuse, and keep SnipAlert reliable.

For shopkeeper payouts, bank and transaction information is retained to verify payout requests, maintain wallet and accounting records, resolve disputes, prevent fraud, and meet legal or financial recordkeeping obligations. Contact queries may be delivered through our configured email provider. Salon and service images may be stored through our configured media-storage provider.

3. What other users can see

Salon listings may show the salon name, owner name, opening hours, address or saved coordinates, images, services, prices, and descriptions. Booking information needed to operate a queue may be visible to the relevant salon owner. Feedback and other content you submit may be displayed according to the feature where it is posted.

4. Service providers and sharing

SnipAlert may share or send limited information to providers that support the service, including email delivery, media storage, payment processing, Google Maps links, Google reCAPTCHA, and browser notification delivery. Payment providers process payment details according to their own policies; SnipAlert does not intend to store your full card or banking credentials.

We may disclose information when required by law or when reasonably necessary to protect users, SnipAlert, or the public from fraud, abuse, security threats, or misuse.

5. Account deletion and your choices

You can update profile information, remove saved favorites, decline location permission, and manage notification permissions in your browser or device settings. Account deletion requires email OTP verification. We use soft deletion for account and salon records, so related booking, financial, security, and legal records may be retained while the account or salon is hidden from normal customer views.

6. Retention and security

We retain information for as long as needed to operate SnipAlert, maintain booking and financial records, resolve disputes, prevent abuse, and meet legal obligations. Bank account numbers used for shopkeeper payouts are encrypted at rest and shown in masked form where possible. Payout and transaction records may be retained even after account deletion when needed for audit, settlement, fraud prevention, dispute handling, or legal compliance.

A platform fee may be introduced or changed from time to time and may be between 5% and 7% of an eligible booking or payout transaction. The current platform fee is 0%. Any applicable fee will be shown or communicated before it is charged; it supports payment processing, secure bank-detail and payout handling, transaction record maintenance, fraud prevention, and platform operations. We use authenticated access, CSRF protection, password hashing, secure sessions, and OTP-protected actions. No online service can guarantee absolute security.

7. Children and policy updates

SnipAlert is not intended for children who cannot legally consent to use the service. If we make material changes, we will update this page and its effective date.

8. Contact us

For privacy questions or requests, email supportsalon@gmail.com.